Terms and conditions

  • Acceptance of this Agreement

    By clicking on the 'SIGNUP' option, the participant ("You" or "Your") agrees to the Terms and Conditions, obligations, representations, warranties, and agreements contained herein (the "Agreement"). In the event, You are not willing to accept the Agreement, You shall not be authorized or allowed to proceed further to view or use in any manner any content, information, courseware, products and services ("Services") published,available or provided on www.simplilearn.com (the "Website"), which is owned, maintained and monitored by Simplilearn Solutions Private Limited ("Us", "We" or "Our").

    User ID and Password

    By entering into this Agreement, You acknowledge and agree that Your user ID and password ("Participant Account") is for Your exclusive use only. Use or sharing of Your Participant Account with another user is not permitted and is cause for immediate blocking of Your access to the Website, the Services and the Content, the Courseware, and termination of this Agreement.

    You agree that You are solely responsible for maintaining the confidentiality of Your Participant Account and for all activities that occur under it. You agree to immediately notify our Help and Support Team if You become aware of or have reason to believe that there is any unauthorized use of Your Participant Account. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with Us in any investigation of such unauthorized uses. We shall not under any circumstances be held liable for any claims related to the use or misuse of Your Participant Account due to the activities of any third party outside of our control or due to Your failure to maintain the confidentiality and security of Your Participant Account.

    Content and Courseware

    As a part of our Services offered through our Website, We shall grant you access to our content, courseware, practice tests, and other information, documents, and data which may be in audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific certification training course You have registered for ("Content and Courseware").

    We reserve the right to amend, revise or update the Content and Courseware offered to You. In the event such an amendment, revision or updation occurs, We may require you pay an additional fee to access such amended, revised, or updated Content and Courseware.

    Usage of the Website and Services

    We grant you a personal, restricted, non-transferable, non-exclusive, and revocable license to use the Website, the Services, and the Content and Courseware offered through the Website till the time the completion of the certification training course that You have enrolled for or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever is earlier. The Services and the Content and Courseware are provided solely for Your personal and non-commercial use to assist you in completing the certification training course You have registered for ("Restricted Purpose").

    You are permitted online access to the Website, the Services, and the Content and Courseware and may download, save, or print the Content and Courseware solely for the Restricted Purpose.

    You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the Content and Courseware, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the Restricted Purpose, without Our prior written consent.

    Intellectual Property Rights

    While You are granted a limited and non-exclusive right to use the Website, the Services, and the Content and Courseware for the Restricted Purpose as set forth in this Agreement, You acknowledge and agree that We are the sole and exclusive owner of the Website, the Services and the Content and Courseware and as such are vested with all Intellectual Property Rights and other proprietary rights in the Website, the Services, and the Content and Courseware.

    You acknowledge and agree that this Agreement other than permitting You to use the Website, the Services, and the Content and Courseware for the Restricted Purpose does not convey to You in any manner or form any right, title or interest of a proprietary, or any other nature in the Website, the Services, and the Content and Courseware.

    Usage of Personal Information of Participants

    We reserve the right to feature Your picture in any photos, videos, or other promotional material used by Us. Further, We may use Your personal information to inform You about other certification training courses offered by Us. However, We shall not distribute or share Your personal information with any third party marketing database or disclose Your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

    Limitation of Liability

    You expressly agree that use of the Website, the Services, and the Content and Courseware are at Your sole risk. We do not warrant that the Website or the Services or access to the Content and Courseware will be uninterrupted or error free; nor is there any warranty as to the results that may be obtained from the use of the Website, the Services or the Content and Courseware or as to the accuracy or reliability of any information provided through the Website, the Services, or the Content and Courseware. In no event will We or any person or entity involved in creating, producing, or distributing the Website, the Services, or the Content and Courseware be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website, the Services, or the Content and Courseware.

    The disclaimer of liability contained in this clause applies to any and all damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records or any other material, whether for breach of contract, negligence, or under any other cause of action.

    You hereby specifically acknowledge that We are not liable for any defamatory, offensive, wrongful, or illegal conduct of third parties, or other users of the Website, the Services or the Content and Courseware and that the risk of damage or injury from the foregoing rests entirely with each user.

    You agree that Our liability or the liability of Our affiliates, directors, officers, employees, agents, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the Services or the Content and Courseware shall not exceed the fee you paid to Us for the particular certification training course.

    Term and Termination

    This Agreement will become effective upon Your acceptance of the terms of this Agreement by Your clicking on the "I ACCEPT" button and, subject to the terms and conditions of this Agreement, will remain in effect till You maintain a current, fully paid up online Participant Account, or until terminated by Us, whichever is earlier.

    We reserve the right to terminate this Agreement and block Your access to the Content and Courseware with immediate effect by sending a written notice through email to You to this effect ("Immediate Termination Date"), if such termination is made as a result of Your misrepresentation, default, misconduct, or breach of Your obligations related to or under this Agreement ("Event of Default"). On the occurrence of any Event of Default, We shall be authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.

    The provisions of clause 4.3, clause 7.2, clause 8 and clause 11 of this Agreement shall survive the termination of this Agreement.

    Indemnity

    You agree to indemnify and hold Us, Our contractors, licensors, directors, officers, employees, and agents, harmless from and against any and all claims, losses, damages, liabilities, and expenses including attorneys' fees, arising out of Your unauthorized use of the Website, the Services, and the Content and Courseware or any violation or breach of this Agreement or any provisions hereof.

    Waiver

    Neither failure nor delay on the part of any party to exercise any right, remedy, power, or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. No term of this Agreement shall be deemed waived, and no breach consented to, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. No waiver of any rights or consent to any breaches shall constitute a waiver of any other rights or consent to any other breach.

    Severability

    In the event any provision of this Agreement is held invalid or unenforceable under the applicable laws of India, the remaining provisions shall continue in full force and effect, and the Agreement shall be deemed to be reformed by replacing such invalidated or unenforceable provision with a valid and enforceable provision that gives effect as closely as possible to the intentions of the parties as expressed by the invalidated or unenforceable provision.

    Governing Law and Jurisdiction

    For Participants who are a resident of the U.S.A., this Agreement shall be governed by and construed in accordance with the Laws of New York and the courts in New York shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.

    For Participants who are not a resident of the U.S.A., this Agreement shall be governed by and construed in accordance with the Laws of India and the courts in Bangalore, India shall have the exclusive jurisdiction over any matter relating to, in connection with, or arising out of, this Agreement.

    Amendment and Assignment

    We reserve the right to unilaterally amend or modify this Agreement without giving any prior notification to You. We shall however publish the revised agreement on the Website so that You are aware of the revisions, modifications and amendments made by Us to this Agreement. You acknowledge and agree that it is Your responsibility to check the Website periodically for any revisions, modifications, and amendments. Your continued use of or access to the Website, the Services, and the Content and Courseware following the posting of any changes to this Agreement shall constitute acceptance of those changes.

    You are not permitted to assign this Agreement or the rights and obligations mentioned in this Agreement to any third party and You only shall be held liable for any breach of this Agreement or any terms and conditions hereof.

    Entire Agreement

    This Agreement, along with the Privacy Policy, Refund Policy, Rescheduling Policy, Terms of Use, and any additional guidelines, rules, and/or disclaimers posted on the Website constitutes the entire agreement governing Your use of our Website and supersedes any prior agreements, if any, relating to any matter dealt within this Agreement.

Terms of use

  • Please read the following carefully

    These terms and conditions ("Terms and Conditions") control your use of this website Simplilearn.com ("Website"). In these Terms and Conditions, "Simplilearn" is referred to as the "Company", "us," or "we."

    'You' refers to a user or a paying customer. If you are a company or another person who gives access to company products, you agree to take responsibility in full in case of damages or indemnification that could properly lie against the customer.

    The Simplilearn website (the 'Site'), the educational services made available through the site and the content (the 'Products') are owned, operated and maintained, as applicable, by Simplilearn ('we', 'our', 'us', or the 'Company'). The Site, Products and Content are, collectively, the 'Company Products'.

    By (a) using or accessing the Company Products, including, but not limited to downloading or accessing, (b) offering a Course through the Site or through Software; you agree to the terms and conditions set forth in these Terms of Use (the "Terms")

    By using this website or its Products and Services, You Agree and Warrant that you have read, understood, and agreed to be Bound by these terms. Company's privacy policy can be found at Privacy Policy. If you do not accept these terms, you must not use - and are not authorized to use - all or any portion of the company's website and its products or services (as defined below).

    Please read them carefully before you use the services of this site.

    • You should not use this site in an unlawful manner; you must respect the website terms and conditions and follow the Privacy Policy.
    • Under no situations or circumstances, will the company be liable for any change in the content which it provides on the website through its products and services, including but not limited to any errors, omissions, loss, or damage experienced in connection with the use of exposure, any content made available via our products, services, or various resources such as email, blog etc.
    • Our services are free to any user with access to the Internet. However, we are not responsible for the charges incurred for the usage of hardware, software, or internet services provider fee. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.
    • You will be required to use login credentials for some of the sections on the site and the company reserves the right to block access to our services for any user who does not follow these conditions
    • We make sure that users get uninterrupted access to our service, but there is no obligation to do so.
    • Simplilearn is not responsible and is not obligated for issues in your network or server beyond certain limits.

    Website usage guidelines

    • Do not insult, abuse, harass, stalk, threaten, or otherwise infringe the rights of others;
    • Do not publish, post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.
    • Do not upload, install, transfer files which are protected by Intellectual Property Laws or software which affect other computers.
    • It's prohibited to edit HTML source code, reverse engineer or attempt to hack.
    • Do not run Spam services/scripts or anything which could affect the infrastructure, and in turn, the users.
    • Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links.
    • You may not copy, distribute, and indulge in plagiarism with website content or user submitted content.
    • Do not use any content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

    Links and Hyperlinks Terms

    This website may have links to other websites. We do not undertake any control on the content of these websites; nor are we responsible for their website content. The sole purpose of the links included are to provide users information. Hence, Simplilearn will not be held responsible.

    • You may not mirror or frame the homepage or any other pages of this Site on any other website or webpage.
    • Do not link to Simplilearn pages and subpages with spam links/anchor text, which could provide a false impression. This may create misunderstanding for the users.
    • Do not use or include copyrighted or registered trademarks, or Intellectual property images, design or content as a link to Simplilearn website.
    • Do not link to pages which support racism, terrorism.
    • Do not link to pages which provide pornographic content and violate human and animal rights.
    • Do not link pages to content which infringes the intellectual property of any third party, person or entity.
    • Do not link pages to content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

    Copyright and Intellectual Property

    We value and respect others intellectual property and expect our users to do the same.

    The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are simplilearn.com, its affiliates, or other third party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to Simplilearn, therefore you may not duplicate, modify, publish, or reproduce the content in any manner.

    Simplilearn does not take any responsibility for the content on other sites (except our partners and affiliates), that you may find when searching or accessing Simplilearn products or services. The Privacy Policy and Terms of Use of the sites that you visit will administer that material.

    Simplilearn has all the rights to disable or prohibit access to the users who do not respect and involve in the infringement of Simplilearn intellectual property.

    You are not allowed to use any of the digital images or logos from the website. In case of copyright issues, there has to be a written consent from the trademark owner.

    Claims of Intellectual Property Violations

    If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

    • The authorized person who will act on behalf of the owner of the copyright, should send a digital or physical signature.
    • A description of the copyrighted work that you claim to be infringing your IP.
    • A description of where and how the material that you claim is infringing is located on the Simplilearn website, with enough detail that we may find it on the website.
    • Contact Details - Address, telephone number, and email address.
    • A statement by you, that the information which you provided is accurate and your claim of the copyright or intellectual property is on your owner's behalf
    • You can reach Simplilearn to notify your claims of copyright by writing to Help and Support Team.

    Transaction Terms

    If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

    • To make a transaction on Simplilearn website, you are bound to pay for that transaction.
    • Please pay close attention to your payment details such as total bill, taxes, shipping costs, and discounts.
    • There are certain products which require additional Terms and Conditions which you have to agree to before you make the purchase.
    • Invoice of the order placed can be viewed at http://lms.simplilearn.com/user/invoice
    • If a delegate has completed the course and is eligible for a certificate, then same shall be delivered to the address provided by the delegate within 30 working days.

    WE MAKE NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH SIMPLILEARN.

    No additional or different terms contained in any purchase order, document, transmission or other communication shall be binding upon Simplilearn unless agreed to by Simplilearn in writing.

    Simplilearn reserves the right to modify, change without prior notice and in its sole discretion, to limit the order quantity on any item and to refuse service to anyone.

    Subscription Services

    You will be allowed to subscribe to a particular course or collection of courses ("Subscription Services") and will be charged automatically, depending on payment frequency chosen by you, such as monthly/quarterly/yearly, as may be applicable.

    You will be permitted to freeze or schedule the freeze of the Subscription Services at anytime and Simplilearn shall not charge you for any such opted Subscription Services according to the payment cycle. Further, the Subscription Services, access will be revoked if the user opts to freeze the subscription. You will have the option to re-subscribe to the particular Subscription Services again and the payment cycle will start accordingly.

    Please note that Subscription Services discounts and any Subscription Services are only a limited time special subscription promotions in effect apply only to eligible items displaying the offer message on the Subscription Services item information pages, and then only if you select the Subscription Services. Subscription Services are will last only till a particular period of time, as may be specified on the relevant page. Special limited time subscription promotions only apply during their effective dates.

    Simplilearn retains the rights to modify the Subscription Service from time to time, including by adding or deleting features and functions, in an effort to improve your experience. But we will not make changes to the Subscription Service that materially reduces the functionality of the Subscription Service provided to you during the Subscription Term. We might provide some or all elements of the Subscription Service through third party service providers.

    If you register for a free trial of the Subscription Service, we will make the Subscription Service available to you on a trial basis, free of charge until the earlier of (a) the end of the free trial period or (b) the start date of your subscription. If we include additional terms and conditions on the trial registration web page, those will apply as well. During the free trial period, (i) the Subscription Service is provided “as is” and without warranty of any kind, (ii) we may suspend, limit, or terminate the Subscription Service for any reason at any time without notice, and (iii) we will not be liable to you for damages of any kind related to your use of the Subscription Service. Unless you subscribe to the Subscription Service before the end of the free trial, all of your data on the Subscription Service will be permanently deleted at the end of the trial, and we will not recover it. Simplilearn shall not refund or in any ways discount, set off any amount once the trial period has ended. In case where You wish discontinue to paid Services, please login to your account. Go to Profile>Manage Subscription, click on Subscription and Freeze the subscription to stop any further payments being made.

    Valid credit cards are the only payment method accepted for Subscription Services purchases. The customer shall at all time use a credit card for the use of Subscription Services and upon the completion of the free trial period, you will be charged automatically without the requirement of any further approval or consent, such a period of the trial period shall be mentioned on the at the time of registration to the Subscription Services, Simplilearn absolves any liability with regard to information of period of the free trial period.It is clarified that, once the Subscription Services are accepted the participants authorize Simplilearn and any of its affiliates to debit the accounts at regular intervals as may be notified to the participants

    Further, you will have the option of cancelling the Subscription Services during the free trial period, without incurring any charges for the same. To initiate the free trial, Simplilearn shall charge you a token amount to ensure the validity of Credit Card. The token amount will be refunded automatically within 5 days. Further You may cancel your account with Simplilearn by reaching out to Help and Support Team

    Your Subscription Services will remain in effect until it is cancelled. If you cancel your Subscription Services and then reactivate it, the discount applied to any Subscription Services item may not be the same discount in effect at the time of cancellation. If you reactivate a Subscription Services, it will be created with the same products with which you previously subscribed. If the Subscription Services discount percentage for such Subscription Services item changes, the new discount will be applied to your products of that item.

    All fees are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes applicable to your use of the Subscription Service. All fees are exclusive of any VAT, Service tax, GST or any other applicable law and tax deductions. If you are required to deduct or withhold any tax, you must pay the amount deducted or withheld as required by law and pay us an additional amount so that we receive payment in full as if there were no deduction or withholding.

    LIMIT OF LIABILITY

    You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, or services purchases or obtained or messages received or transactions entered into through or from the Website or otherwise; (iii) unauthorized access to or alteration of your transmissions or data or confidential information; (iv) statements or conduct of any third party on the Products; (v) or (v) any other matter relating to the Products.

    INDEMNITY

    You agree to indemnify and hold the Company and our subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand (including legal expenses and the expenses of other professionals) made by a third party due to or arising out of your breach of this Terms of Use or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

    Pricing Disclaimer

    All prices, products, and offers of Simplilearn website are subject to change without notice.

    While we make sure to provide most accurate and up-to-date information, in some cases one or more items on our website may be priced incorrectly. This might happen due to human errors, digital images, technical errors, or a mismatch in pricing information received from our suppliers.

    Simplilearn reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements, and other mitigating circumstances. However, the price you paid at the time of purchase still holds for you.

    Proprietary Use of Simplilearn Study Material

    Simplilearn reserves the right to change prices for all our products, offers, or deals. These changes are done due to market conditions, course termination, providers, price changes, errors in advertisements and other extenuating circumstances. However, the price you paid at the time of purchase still holds for you.

Privacy policy

  • Purpose

    Simplilearn (“Simplilearn,” “we,” or “us”) is committed to protecting your privacy, we take data protection and privacy very seriously. This Privacy Policy (“Policy”) describes how Simplilearn collects, uses, shares and secures the personal information you provide when you visit the Websites and Mobile Apps owned and operated by Simplilearn (listed below), and when you use our Service(s). It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which you have engaged Simplilearn. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at (“Terms”).

    Simplilearn Website and Mobile Apps

    Please read this Privacy Policy carefully, as it governs how you use Simplilearn or its affiliate products. If you do not agree to this Privacy Policy, please do not use Simplilearn.

    Notice to End Users

    In some cases an administrator may create an account in Simplilearn on the behalf of a “End-User” and may provide his/her information, including Personal Information. In such cases the administrator who may be your Employer or a Simplilearn Authorised Training partner (ATP) is our “Customer.” We collect Information under the direction of our customers and have no direct relationship with the End-User whose personal data we process.

    A End-user’s use of the simplilearn platform may be subject to the Customer’s policies, if any.

    Our Customer must have the authority to act on behalf of the End-User and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

    If you are an End-user using our platform, please direct your privacy inquiries to your administrator. Simplilearn is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

    International Transfer

    Personal data collected by Simplilearn may be stored and processed in your region, and in any other country where Simplilearn or its affiliates, data sub-processors operate facilities. To facilitate Simplilearn global operations, we may transfer and access such information from around the world, including from other countries in which the Company has operations. A list of the Simplilearn’s global offices is available here. This Privacy Statement shall apply even if Simplilearn transfers Data to other countries.

    Currently, Simplilearn and its data sub processors have data centers in United States, India and Japan.

    The data we hold may also be processed by employees operating in countries listed above, Such staff may be engaged in, among other things, product development and customer and technical support. The data protection and other laws of these countries might not be as comprehensive as those in your country. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in these countries.

    Note to our customers in Europe: We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use contracts, to help ensure your rights and protections travel with your data. By submitting your data and/or using Our Services, You consent to the transfer, storing, and processing of your data in these countries.

    Use of your Personal Information and Other Data

    Simplilearn uses this Privacy Policy to govern the use of personal information you provide to us. We use your personal information solely to provide our services to you. We also use your Personal Identifiable Information (PII) together with other Personally Non-Identifiable Information (non - PII) to help us better understand our users and to improve the content and functionality of our site.

    Personal Identifiable Information

    We may collect the following personal information from you in the following situations

    • When you visit our website or mobile apps and voluntarily provide the following information via one of our contact forms, via a chat or phone session, or as part of a purchase of one of our courses or register on our site:
      • Contact Information,such as name, email address, mailing address, phone number, IP
      • Information about your business, such as company name, company size, business type
      • Billing Information, such as credit card number and billing address;
    • Note : All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

    • When you use our Learning Management System (*.lms.simplilearn.com), mobile applications, our support system or respond to our surveys:
      • Contact Information, such as name, email address, mailing address, IP address, geographic location, or phone number;
      • Unique Identifiers, such as username,or password;
      • Name and e-mail address when you provide feedback from the Service(s)
    • When you use our community website or blogs

    Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

    Non-Personal Identifiable Data:

    We capture some Non Identifiable data in our logs. The data in the logs includes

    • Device type
    • browser type
    • language preference,
    • time zone,
    • screen size
    • referring / exit pages

    Use

    We may use the personal information collected from within the Websites or when you use the Service(s) to:

    • Provide you with the Service(s).
    • Send you communication from the Service(s)
    • Assess the needs of your business to determine or suggest suitable products.
    • Send you requested product or service information.
    • Respond to customer service requests.
    • Administer your account.
    • Send you promotional and marketing communications.
    • Personalised Advertisement
    • Facilitate your transactions with other users when you use our Service(s).
    • Perform statistical analyses of user behaviour and characteristics at an aggregate level in order to measure interest in and use of the various areas of the site.

    When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

    Share

    If your subscription was provided by your employer or a Simplilearn Authorised training partner, we will share information, including personal information with them.

    We may transfer personal information to our Group Companies and sub-contractors that help us provide our Service(s). Transfers to subsequent third parties are covered by the service agreements with our data-processors. We reserve the right to disclose your personal data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

    In the event Simplilearn goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via email and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.

    Data from Third Parties

    We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

    • Data brokers from which we purchase demographic data to supplement the data we collect.
    • Social networks when you grant permission to access your data on one or more networks.
    • Existing or past learners who participate in our referral program
    • Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
    • Partners with which we offer co-branded services or engage in joint marketing activities, and
    • Publicly-available sources such as open government databases or other data in the public domain.

    We may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via the Site in order to improve the products and services we provide.

    Correction, Removal or Export of Personal Information

    Simplilearn acknowledges that you have the right to access, edit and delete your personal information at any time. Upon request, we will provide you with reasonable access to the personal information we collect about you. You will have the opportunity to correct, update, modify or delete this information as follows:

    • If you have independently signed up with Simplilearn.
      You may access, update or export your Personal Information included in your online Simplilearn account at any time by logging into your account and going to your profile or by reaching out to us
    • If you are using an enterprise-provided account (Simplilearn Authorised Training Partner or your Employer)
      Please review the section Notice to End Users

    Exceptions in Deletion: If you request access to your personal information and discover that that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers or backup systems

    Exception in Data Portability: There may be limits to the amount of information we can practically provide. For example, we may limit an individual’s access to personal information where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or where doing so would violate others’ rights.

    Exception in Data Correction: Even after updates to your Personal Information, we may maintain and store older versions of such information within our databases, access logs and other records in order to comply with other routine data audits.

    Cookies and Other Tracking Technologies

    Simplilearn and our third-party partners, such as our advertising and analytics partners, (listed here) use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

    The types of cookies used by Simplilearn includes

    • Essential Cookies: These cookies are essential for the basic functionalities offered by the Site and Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s).
    • Insight Cookies: These are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience.
    • Marketing Cookies: These are used for providing you with customized and interest-based ads based on your browsing behavior and other similar activities on our Websites.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.

    If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

    Advertisement

    We partner with third parties to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

    Analytics & Web-beacons

    Simplilearn uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our platform, and to compile statistical reports on user activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Aggregated information and analysis may be made public where desired by Simplilearn.

    We and our third party advertising partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

    Do Not Track.

    Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user's browser DNT preference setting. Simplilearn does not currently commit to responding to browsers' DNT signals with respect to the Company's Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Simplilearn takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

    Links to Third Party Sites

    Our Websites contain links to other websites that are not owned or controlled by Simplilearn. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects personal information.

    Public Forums

    Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, reach out to us. In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

    Simplilearn may provide bulletin boards, blogs, or community threads on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Simplilearn is not responsible for the personal information you choose to submit in these forums.

    Remember that when you share information publicly, it may be indexable by search engines.

    Single Sign-On & Other social Media Features

    Our Websites include social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

    You can log in to our Websites using sign-in services by LinkedIn. The services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.

    Communications from the Websites

    We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at unsubscribe@simplilearn.com

    We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Services) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may delete your Account.

    Information Security

    Our Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via Secure Socket Layer (SSL).

    Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
    • We use regular Malware Scanning.
    • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
    • All payment transactions are processed through secure gateway providers and are not stored or processed on our servers

    Testimonials

    We post customer testimonials/comments/reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us

    For TOGAF 9.1 course:

    We agree to keep confidential any and all information that comes into its possession regarding the Program’s examinations. If Simplilearn is found to have disclosed the content of any of the Open Group’s examination scenarios, questions, or answers to any third party other than in the normal course of Simplilearn attendees sitting the examinations, the Agreement and all Schedules attached to it will be immediately terminated and the Open Group shall remove all of the Simplilearn’s ATCs and Affiliates from the Accreditation Register.

    Children's Personal Information

    Simplilearn does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child's account from our databases.

    Amendments

    Simplilearn has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.

    Contacting Simplilearn

    If you have any questions about this privacy policy or your dealings with the Simplilearn,you can reach out to us using the Simplilearn Help and Support page.

    You can also reach out to us through Email at dataprivacy@simplilearn.net or postal mail at :

    United States of America
    Simplilearn Americas Inc.
    201 Spear Street,
    Suite 1100, San Francisco, CA 94105
    United States

    India
    Simplilearn Solutions Private Limited
    # 53/1 C, Manoj Arcade, 24th Main, Harlkunte
    2nd Sector, HSR Layout
    Bangalore - 560102, Karnataka, India.

    Singapore
    Simplilearn Singapore Pte. Ltd.
    #14-302, The Plaza,
    7500A Beach Rd,
    Singapore 199591.

Refund policy

  • Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

    As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Simplilearn, you agree to our Privacy Policy, Terms of Use and refund policy

    Our refund policy is as follows:

    Cancellation & Refunds: Online Training

    For Self Placed Learning:

    Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.

    For Instructor Led Training:

    Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
    Also, In case a user downloads the E-Book for the course the money back guarantee will be void.
    If you raise a refund request after 7 days but within 30 days of purchasing the course, you will receive 75% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course.

    Cancellation & Refunds: Classroom Training

    Simplilearn Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

    • In case Simplilearn Solutions cancels an event, 100% refund will be paid to the delegate.
    • If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
    • If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
    • In case Simplilearn Solutions cancels an event, 100% of course fees will be refunded. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.

    Refund request can be initiated in two ways

    • From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.
    • In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

    Refunds: Duplicate payment

    Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

    Note: All refunds will be processed within 10 working days after the refund request is approved by Simplilearn.

Rescheduling policy

  • In case Simplilearn reschedules the training event, the options available to the delegates are:

    • 100% refund, if the rescheduled dates do not fit into the delegate's schedule.
    • The delegate would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of a scheduled training.
    • The delegates, if they so wish, can send a replacement. However, this should be intimated to Simplilearn Solutions at least 3 days prior to the event.

    Whereas, if for some unforeseen reasons, a delegate wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:

    • If the rescheduling request is received 7 days prior (or more), 10% of registration fee will be charged.
    • Please note that rescheduling will be subject to availability of seats.
    • If the request of rescheduling is received within 7 days or less, no rescheduling will be allowed. However, the delegate can send a replacement instead.

Free Trial

  • At Simplilearn, we are laser-focused on helping you learn the skills you need to advance your career. We stand by the quality of our courses and are offering this 7-day Free Trial so that you can experience your course before committing to a purchase.

  • Free Trial details:

    • Each person can register for a Free Trial only once -- you cannot take free trials in successive courses
    • The Free Trial is available on select courses of Digital Marketing, Salesforce, Cloud Programming and Mobile and Software Programming categories. The Free Trial is available in limited geographies; if it is not visible on the course that you’re interested in, then it is not available in your area.
    • Start your Free Trial from our website, Simplilearn.com, by enrolling for courses belonging to one of the aforementioned categories. As a part of Free Trial, you won’t be charged during the enrollment process and will get 7-days Free access to our Learning Management System (LMS). Unless you cancel the trial prior, at the end of the 7-day Free Trial you will be charged for the price of the course.
    • If you do not wish to be charged, the Free Trial must be cancelled before the end of the Free Trial period; and upon cancellation of the Free Trial your access to the course will be terminated immediately.
    • If you have provided inaccurate or outdated Payment Method information leading to non-payment, access to the chosen course will be suspended.
    • If you choose to move to paid account before the free trial ends, the remaining access days of Free Trial will be automatically added to the access days available for that course.
    • Refund Policy: If you are auto-enrolled after the free trial ends, you will not be eligible for a refund for Self-Paced Learning courses. If you have enrolled in Instructor Led training courses or Masters program, current rules of Refund Policy will remain in force. Please check out our Refund policy for more details.
    • During Free Trial, you can explore the various features of the Learning management system. However, the access to downloadable content, project submissions and Labs (if applicable) will be restricted and you will not be able to unlock the course completion Certificate.
    • For Self-Paced Learning courses, you can access the entire learning modules during the free-trial period. However, the access to other features of LMS will be restricted as mentioned above.
    • For Instructor Led Training courses, you can access the entire learning modules during the free-trial period. However, the access to other features of LMS will be restricted as mentioned above. Also, you can attend only one live virtual class session from the registered class during the 7-day free trial period. After attending the first session, if you wish to attend another session within the trial period to continue learning, you will have to enroll and pay for the course. You can enroll by clicking on the enroll button inside the Learning Management System which will convert the free trial into a paid account. The payment method used to complete this process will be the Payment Method you chose at the beginning of the Free Trial.
    • For Masters program, you can explore the industry recognized learning paths and access all the courses in the program. The accessibility of the courses will depend upon the course being a self-paced learning or instructor led online training, with the aforementioned restrictions applied respectively

List of Data Subprocessors

  • Current as of Apr 26, 2018

    Third Party Service/ Vendor Purpose Website Location
    Google Adwords Search advertising, remarketing, display advertising https://adwords.google.com/intl/en_in/home/ United States
    Google Analytics Website analytics, creating remarketing audiences https://www.google.com/analytics/ United States
    Google Drive Business Analytics and Reporting https://drive.google.com/ United States
    Facebook Social media advertising, display advertising, remarketing https://www.facebook.com/business/products/ads United States
    LinkedIn Social media advertising, display advertising, remarketing, recruitment, prospecting for clients https://business.linkedin.com/marketing-solutions/ads# United States
    Criteo Remarketing https://www.criteo.com/ United States
    Adroll Remarketing https://www.adroll.com/ United States
    Impact Radius Affiliate marketing https://impact.com/ United States
    Commission Junction Affiliate marketing http://www.cj.com/ United States
    Zapier API integration service between different softwares/systems https://zapier.com/ United States
    Bing Search advertising https://secure.bingads.microsoft.com United States
    Marketo Email marketing https://www.marketo.com/ United States
    Mailchimp Email marketing https://mailchimp.com/ United States
    Salesforce Customer Relationship Management https://www.salesforce.com/ Japan
    Tableau Business Analytics https://www.tableau.com/ United States
    Disqus Social Media Engagement https://disqus.com/ United States
    Freshworks (earlier Zarget) Conversion Rate Optimization https://www.freshworks.com/marketing-automation/conversion-rate-optimization/ United States
    Gamooga Customer chat support https://gamooga.com/ India
    Twitter Social media advertising https://twitter.com/ United States
    GetAmbassador Referral Marketing https://www.getambassador.com/ United States
    Amazon Web Services Cloud Infrastructure ( Platform As a service) https://aws.amazon.com/ United States
    Google Cloud Platform Cloud Infrastructure ( Platform As a service) https://cloud.google.com/ United States
    Microsoft Azure Cloud Infrastructure ( Platform As a service) https://azure.microsoft.com/ United States
    PingDom Performance Monitoring https://tools.pingdom.com/ United States
    NewRelic Application health and availability monitoring https://newrelic.com/ United States
    JW Player Online Video Player https://www.jwplayer.com/ United States
    Do-Select Online Assessment Platform https://doselect.com/ India
    Nuvepro Online Assessment Platform http://www.nuvepro.com India
  • Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.

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